Q: Where are your vacation homes located?
Each vacation home is located in its own private setting within close proximity to East Hampton’s beaches, shopping boutiques, restaurants, tennis courts, and other attractions. Please call or email us, and we will be glad to provide you more specific information regarding the locations of any of our vacation homes.

Q: Which amenities are included with vacation home rentals?
Our goal is to ensure that you have a fun-filled vacation! We strive to present our vacation homes in turn-key condition so that you can begin enjoying your vacation the moment you arrive. Each of our properties is immaculate, furnished in bright, light summery décor, and fully equipped. Following is a partial list of the items included with each of our vacation rentals:

• All linens and bath towels
• Flat-screen TV's (at least two per house) and a DVD player
• High-speed WiFi
• Fully-equipped kitchens
• Washer and dryer
• Hair-dryer, ironing board, and iron
• Swimming pool
• Outdoor dining tables
• Propane BBQ grills

Q: Which items should I bring?

• Beach towels
• Accessories for toddlers (i.e. Pack-n-play, crib, play pen, high chair, toys, etc.). Through our relationship with another company, you may also rent these items and we will arrange to have items delivered to your vacation house prior to your arrival.

Q: When do rental periods begin?
Guests may arrive anytime after 4:30 p.m. (for 3 bedroom vacation rentals) or anytime after 5:00 p.m. (for 4 and 5 bedroom vacation rentals) at the Hamptons Vacations office. If you plan to arrive after 8:00 p.m., please call us so that we can arrange for a late arrival.

Q: What time is departure?
Departure is no later than 10:30 a.m. We must ask that you adhere to this request as our cleaning staff must have immediate access to the house in order to ensure that it is thoroughly prepared for the next arriving family.

Q: Can you assist with reservations for dinner, tennis, golf, etc?
Yes, we are happy to help with recommendations for all of the activities listed below. Each vacation home also includes a Resource Guide containing additional information and phone numbers for a range of nearby activities. You can also check out this customized map made from us that includes multiple beaches, parks, trails, restaurants, cafes, and delis near East Hampton.

Q: Are additional cleaning services provided?
Periodic cleaning service is not automatically provided, however it can be arranged for an additional charge by calling Hamptons Vacations in advance. Please call at least two weeks prior to your arrival date if you wish to have housekeeping/cleaning services.

Q: Are pets permitted?
We recognize that many of our guests consider their pets to be integral members of their families, and we will occasionally make an exception to allow a pet depending upon the particular pet and circumstances. Please keep in mind however, that pets are not allowed on East Hampton ocean or bay beaches during the summer season and, as a result, many of our past families have found it advantageous to make alternative arrangements for their pets.

Q: What is your cancellation policy?
Upon making a reservation, a payment representing 50% of the total rental amount is due as a rental deposit. The rental balance and security deposit are due 60 days prior to arrival date. Although house rental deposits are nonrefundable, if notification of a change in plans is received at least sixty (60) days prior to the arrival date and if we are able to refill the vacancy, then the deposit may be applied as a credit to a future stay for the same duration as the original reservation and at the same location for up to one year following the dates of the original reservation. This policy excludes special events and holiday periods. (Holiday periods or special events include vacations surrounding the dates of Memorial Day, Independence Day, Labor Day and Columbus Day as well as The Hampton Classic Horse Show, The Hamptons Music Festival, The Hamptons International Film Festival, the U.S. Open Golf Tournament, and other similar events.) For these periods, the full amount of the stay is due prior to the arrival date and is nonrefundable.